FAQs

Shipping Within the United States

All in stock items are shipped as soon as possible upon ordering, either through our website, or through emailing our team at pdr@parisarugsdecor.com. Unless otherwise specified, once the order and payment is processed, we ship using standard ground service and provide tracking information for orders within the continental United States.

Orders Under $100

Use code: FLATRATE $9.95 at checkout for orders within the contiguous 48 states.

Small Accessories Over $100

Use code: 100NOVER at checkout to receive free shipping on small accessory orders within the contiguous 48 states.

Only on some orders. For international shipping from the United States, please contact our team to inquire about more information about specific international orders.

We stand behind our products and work with some of the best manufacturers in the world. We are confident that the quality and design will meet, if not exceed, your expectations. All online purchases are returnable and refundable within 7 days of receipt, as long as the item is in its original condition with all original tags and packaging intact. For approved returns, the cost of return shipping will be deducted from your refund. If any item arrives damaged, defective, or is not the product you ordered, customers must notify Parisa Rugs & Decor by email at pdr@parisarugsdecor.com within 48 hours of delivery, without exception, and provide detailed photos of the item and any damage. Once our customer service team addresses the situation, a replacement order will be sent out, or you may opt for a full refund. We will provide you with an RA # (Return Authorization), shipping label, and instructions for returning the item. Please also be sure to inspect your shipment at the time of delivery so that any damage or shortage can be noted on the carrier’s paperwork.

If you are unhappy with a purchase made in-store, the item may be returned to Parisa Rugs & Decor within 7 days of the original purchase date. Items must be unused, undamaged, in their original condition and packaging, and complete with all original tags and materials in order to be eligible for a refund. For approved returns that are not due to damage, defect, or an incorrect item, the cost of return shipping is the customer’s responsibility and will be deducted from the refund.  Once the returned item has been received, inspected, and deemed to be in its original condition, you will be refunded the purchase amount, less any applicable return shipping costs. If an item is returned to us and sustains damage during return shipping, it is the customer’s responsibility to file a freight claim and seek reimbursement from the carrier. Please note that custom furniture, custom rugs, final sale items, clearance items, and floor samples are non-returnable and non-refundable, except in the case of manufacturer defects or damage.

If an item is no longer in stock, discontinued, or has a longer lead time than 7 days you will be contacted via email within 48 hours with an option to cancel the order and receive a full refund or to accept back order date if applicable. If we do not hear back from you within 48 hours we will proceed with the order.

Because most of our items ship or go into production within a few days, we can only accept cancellations within 24 hours from when your order was placed. If an item has already shipped within this 24-hour period you will be responsible for paying shipping back to the manufacturer as well as a 25% restocking fee. Customer is also responsible for freight charges on reconsigned or refused shipments. All cancellation requests must be emailed to pdr@parisarugs.com.

As a result of most of our products being hand-crafted, especially our rugs, lead times often vary depending on the level of customization and other factors. While some items are in stock and readily available to ship or pickup in store, others are custom made, or one of a kind and worth the wait! Please contact our team for more information on lead times for rugs, furniture, and decor.

Lead times for custom items such as custom furniture and rugs can vary from weeks to several months, depending on the overall design, size, and specific shipping information for each product. Please contact our team for specific questions about an item’s lead time.

Many of the products we carry, such as rugs and furniture, have options for customization, as well as some standard availability if you need something in a shorter timeframe. We offer both standard and custom sizes for some items because we love to make it possible for you to have rugs and furniture that are as unique as you and your home are. Please contact our team if you are curious about customizing a rug or furniture.

Yes! If you are interested in setting up a complimentary consultation, please contact our team. Our interior designers and consultants are happy to answer your questions and provide advice about rugs, furniture, decor, and overall interior design.

If you have inspiration photos, photos of your existing space, or material samples, you are welcome to bring them to a consultation. It can be helpful for coordinating the rug and furniture selections in the showroom with your existing items and space, though it’s okay if you are starting from scratch as well. We are happy to help at any point in your design journey.

Sometimes we are able to let clients borrow rug samples for a couple days to get a sense of how the rug will look with the floor, materials and lighting of a specific space.