Once our customer service team addresses the situation, a replacement order will be sent out, or you may opt for a full refund. We will provide you with an RA # (return authorization), shipping label, and instructions for returning the item.

Please also be sure to inspect your shipment at the time of delivery so that any damage/shortage can be noted on the carrier’s paperwork. If you are unhappy with your purchase made in-store, you must return the item back to PARISA’S within 7 days of original receipt. Items must be completely unassembled, unused, undamaged, in their original condition and packaging, and complete with all materials to receive a refund. Once the returned item has been received, inspected, and deemed to be in original condition, you will be refunded the full amount of your purchase. If any item is returned to us with shipping damage, it is the customer’s responsibility to file a freight claim and seek reimbursement from the carrier.

*This does not include: furniture, rugs, final sale, clearance, and floor samples. These items are non-returnable and non-refundable with the exception of manufacturer defects or damages.

CANCELLATIONS AND REFUSED SHIPMENTS

If an item is no longer in stock, discontinued, or has a longer lead time than 7 days, you will be contacted via email within 48 hours with an option to cancel the order and receive a full refund or to accept the backorder date if applicable. If we do not hear back from you within 48 hours, we will proceed with the order. Customer is also responsible for freight charges on reconsigned or refused shipments. All cancellation requests must be emailed to PARISA at pdr@parisarugs.com.