If an item arrives damaged, defective, or is not the product you ordered, you must notify Parisa Rugs & Décor within 48 hours of delivery by emailing detailed photos and your order information to pdr@parisarugsdecor.com. Once our customer service team has reviewed the situation, a replacement may be sent, or you may opt for a full refund. When applicable, we will provide a return authorization (RA) number, return shipping label, and instructions for returning the item.

Please inspect your shipment at the time of delivery so that any visible damage or shortage can be noted on the carrier's paperwork. 

For purchases made in-store, eligible items may be returned to Parisa Rugs & Décor within 7 days of the original receipt date. Items must be completely unassembled, unused, undamaged, in their original condition and packaging, and complete with all original materials. Once the returned item has been received, inspected, and deemed to be in its original condition, the eligible purchase amount will be refunded.

If merchandise being returned by the customer is damaged during return shipping, it is the customer's responsibility to file a freight claim with the carrier and seek reimbursement.

Custom furniture, Custom rugs, final sale items, clearance items, and floor samples are non-returnable and non-refundable, except in the case of manufacturer defects, damage, or an incorrect order.

CANCELLATIONS AND REFUSED SHIPMENTS

If an item is no longer in stock, has been discontinued, or has a lead time longer than 7 days, you will be contacted by email within 48 hours and given the option to cancel the order for a full refund or accept the applicable backorder date. If we do not hear back from you within 48 hours, we will proceed with the order.

Customers are responsible for any freight charges associated with reconsigned or refused shipments. All cancellation requests must be emailed to Parisa Rugs & Décor at pdr@parisarugsdecor.com.